Solution
Reduce healthcare risks by 20%Achieve 3% healthcare cost savings
IDENTIFY
Predictive analytics help you understand risks driving costs
ACT
Leverage ready-to-use action plans to improve benefit utilization and drive member action
CONNECT
Service members 24/7 to improve member experience and engage and motivate behavior change
TRACK
Visualize the impact of action on spend and member health
Let us help you...
Reduce healthcare risks
Improve member engagement
Measure the effectiveness of programs
How we helped one TPA reduce an
employer's ER visits and save $$
Problem
TPA faced:
- Rising healthcare costs (17.68%)
- High current risk (1.28)
- Cost driver identified: 12% increase in emergency room (ER) visits vs. previous year
- Unsuccessful TPA Solutions: changes in co-pay amount
Identify
We were able to identify:
- ER spend: $335,000
- 25.18% increase from previous year
- 9.2% of total healthcare spend
- Large amount of dollars available in avoidable ER usage
- MARA risk score
- Visiting members chronic conditions (14% of avoidable spend: hypertension)
- Frequent flier details
Act
- TPA decided to take action to help hypertensive members that were driving the ER costs
- zakipoint Health recommended the most effective action plans, one of which was enrolling members in hypertensive and diabetes management programs hosted in the zConnect mobile app
- TPA clicked a button to take action
Connect
- Affected members received personalized notifications to take action via zakipoint Health's member app
- The app provided members with recommendations for nearby Urgent Care facilities
- 50% of typical member questions answered instantly on app
Track
- Risk score decreased by 17.20%
- Engagement improved
- Medical ER visits decreased
- TPA was able to save $$
PREPARE YOURSELF FOR SUCCESS
Working with zakipoint Health, the TPA was successfully able to:
- Direct members to the best places for care to improve care quality and outcomes, and lower costs
- Help improve care quality by getting needed information to the right member at the right time
- Identify and communicate with members with chronic conditions to initiate action and deliver better outcomes
- Close member gaps in care, reduce ER usage, and Rx costs