Position Overview

We are seeking a driven and strategic Customer Success Manager (CSM) to strengthen partnerships, maximize client outcomes, and support revenue growth. You’ll own a portfolio of clients, primarily TPAs, health plans, and benefits consultants, helping them unlock measurable ROI and scale their impact through our platform.
This is a highly cross-functional role that blends relationship management, engagement strategy, and solution delivery. You will collaborate with internal product, engineering, data, and marketing teams to ensure client goals are met and exceeded.

About zakipoint Health

zakipoint Health is a fast-growing SaaS company transforming how self-funded employers, TPAs, and brokers drive smarter healthcare decisions. Our platform empowers stakeholders with transparency, actionable data, and engagement tools to steer members to higher-quality, lower-cost care. We’re solving healthcare’s biggest challenges: confusing navigation, disconnected experiences, and unmanageable costs.
We’re on a mission to redefine the member experience and looking for passionate leaders who thrive at the intersection of healthcare, data, and innovation.
zakipoint Health is a fast-growing SaaS company transforming how self-funded employers, TPAs, and brokers drive smarter healthcare decisions. Our platform empowers stakeholders with transparency, actionable data, and engagement tools to steer members to higher-quality, lower-cost care. We’re solving healthcare’s biggest challenges: confusing navigation, disconnected experiences, and unmanageable costs.

We’re on a mission to redefine the member experience and looking for passionate leaders who thrive at the intersection of healthcare, data, and innovation.

Key Responsibilities

Client Success & Strategic Partnership Management

➡️ Own client relationships from implementation through renewal, acting as a strategic advisor to TPA, employer, and broker             stakeholders
➡️ Build and maintain executive-level relationships with operations, clinical, and financial stakeholders
➡️ Develop customized success plans with KPIs tied to engagement, savings, and platform adoption
➡️ Act as the primary point for issue resolution, proactive risk management, and strategic account planning.
➡️ Deliver quarterly business reviews (QBRs), usage analytics, and ROI narratives

Engagement, Impact & Growth

➡️ Drive member activation and campaign engagement within the first 90 days of launch
➡️ Guide TPAs and employers in targeting member cohorts (e.g., high-cost claimants, chronic conditions)
➡️ Customize campaigns and engagement journeys using our native mobile app and web portal.
➡️ Provide ongoing product training, knowledge-sharing, and support to ensure client autonomy
➡️ Identify Expansion Opportunities and lead upsell conversations based on client needs
➡️ Partner with Marketing to create case studies and showcase measurable outcomes.

Product Advocacy, Enablement & Innovation

➡️ Capture product feedback, advocate for enhancements aligned with client priorities. 
➡️ Achieve quarterly targets for renewals, upsells, and cross-sell revenue
➡️ Represent the client voice in collaboration with Product, Engineering, and Data teams
➡️ Continue to the ongoing development of zakipoints Client Success playbooks. 
➡️ Utilize CRM and project management tools to streamline delivery and execution.

Skills & Experience

➡️ Bachelor’s degree preferred in healthcare, technology, business, or related field
➡️ Minimum 3+ years in client success, account management, consulting, or sales, ideally in healthcare SaaS or employer benefits
➡️ Strong relationship management experience, including VP and C-level stakeholders
➡️ Proven success in driving contract renewals, upsells, and account expansion
➡️ Deep understanding or strong interest in the self-funded insurance space, including TPAs, stop-loss, PBMs, and employer-led benefit strategies
➡️ Exceptional communication, presentation, and consultative skills
➡️ Highly collaborative and proactive in cross-functional environments
➡️ Ability to distill complex technical solutions into client business value
➡️ Strong organizational skills and comfort with CRM, analytics tools, and reporting dashboards

Core Competencies & Values

➡️ Client-Centric Mindset: Obsessed with delivering value, measurable outcomes with curiosity to enquire about the north star for customers 
➡️ Analytical Thinker: Data-driven with ability to interpret KPIs and engagement trends
➡️ Ownership driven bias for Action: Proactive problem-solver who thrives on accountability
➡️ Committed to continuous learning: Committed to learning in an evolving high growth company, technology and healthcare environment
➡️ Team-Player: Highly collaborative with empathy in working with internal teams and external partners
➡️ Cultivate a positive environment: bringing positive energy to workplace, team members and stakeholders to bring out the best 
➡️ Passion for Healthcare: Committed to improving care, access, and outcomes through better technology

Why zakipoint Health?

➡️ Work at the intersection of healthcare innovation, analytics, and AI-powered member engagement
➡️ Join a nimble, high-growth scaling company with a strong mission and measurable impact
➡️ Base Salary & Commission/bonus plan tied to upsell and retention targets
➡️ Equity opportunity in a growing company shaping the future of healthcare navigation
➡️ Flexible remote work environment with a supportive and collaborative team culture
➡️ Meaningful work that improves live by making healthcare more affordable, transparent and personalized.
➡️ Access to leadership, rapid decision-making, and the ability to directly influence company direction

How to Apply?

If you're interested in joining our mission-driven team, click on the button below and send us your:
➡️ Resume
➡️ A Brief Cover Letter
➡️ A 2-3 minute video introduction yourself and sharing: 
➡️ Why you are interested in this role 
➡️ What makes you passionate about healthcare and zakipoint Health
➡️ Any relevant experience or unique attribute you would like to highlight for this role or zakipoint Health

📍 Location: 1 Broadway, 14th Floor, Cambridge, MA 02142

We’re excited to hear from you!

At zakipoint Health, we are dedicated to transforming healthcare through innovative solutions and a passionate team. We believe in building cutting-edge technology that makes a real difference in the U.S. healthcare industry. Explore exciting career opportunities with us and contribute to making a meaningful impact in healthcare.

Whether you are an experienced professional or just starting your career, we offer a collaborative environment where your skills and ideas can thrive. Apply today and be a part of our mission to revolutionize healthcare!

Job Description

We are looking for a talented UI/UX Designer with at least 5 years of experience to join our team and create intuitive, engaging, and impactful healthcare solutions.

What We Are Looking For:

We seek a professional with a strong design background who can contribute to our mission with creativity and user-centered thinking.

Mindset:

➡️ Ambitious – Strives for excellence and continuous improvement.
➡️ Competitive – Pushes creative boundaries to build standout user experiences.
➡️ High Energy & Enthusiastic – Brings passion and excitement to the team.
➡️ Creative – Thinks outside the box to craft visually stunning and intuitive designs.
➡️ Entrepreneurial – Takes ownership and drives initiatives forward.
➡️ Invested in Self-Learning & Growth – Constantly evolving and refining skills.
➡️ Curious – Eager to explore new trends, tools, and technologies in design.

Responsibilities:

Required Skills & Qualifications:

➡️ Bachelor’s or Master’s degree in Design, Marketing, or a related field.
➡️ 5+ years of experience in UI/UX design, branding, and digital product design.
➡️ Strong portfolio showcasing expertise in UI/UX, branding, and healthcare application design (preferred).
➡️ Proficiency in Figma, Sketch, and Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).
➡️ Strong understanding of storytelling, typography, and user experience design principles.
➡️ Experience working in healthcare or regulated industries (preferred but not required).
➡️ Ability to work under pressure and meet deadlines in a fast-paced environment.

📍 Location: Sanepa, Lalitpur, Nepal
📅 Join Us & Make an Impact in Healthcare Technology!

Interested? Apply now!